Contact Us

In Aero Republica we have different options in order to provide the best and fastest attention.
Assistance with the aerorepublica.com Website

If you have questions about the booking and purchasing process through the Web and / or services that we offer in aerorepublica.com, you can contact us through the following means:

Customer Service
¡Your opinion is the best indicator or our service! Feel free to let us know all your thoughts, concerns, suggestions and congratulations about our job in this section.
Reservations and Sales by Phone

If you made a reservation through the Web and required to pay with debit card, please contact our Call Center to do it easily. You can also make reservations and purchase Planes A Volar, among many other benefits.

BOOKINGS BY PHONE
Bogotá (571) 320 9090
Barranquilla (575) 368 4040
Bucaramanga (577) 643 0222
Cali (572) 660 1000
Cartagena (575) 665 8495
Medellín (574) 352 4400
Resto del País 01 8000 11 26 00
A VOLAR PACKAGES BOOKINGS AND PURCHASES
Bogotá
 (571) 425 18 88
Resto del país
 01 8000 11 08 08
CALL CENTER’S FAX
Bogotá
 (571) 320 90 95
Tickets Offices
We invite you to know the location and Schedules of our ticket offices. We have over thirty customer centers in the main cities of the country, in which one of our advisers will give you the best assessment on your flights options.
Frequently Asked Questions
Questions about the OnePass program
  • From Colombia you can call to the line 01 800 944 0219 for all the details of your account.
  • You can also check the numbers from other countries.

    If you are already a member, review your OnePass account and check the miles you have earned.
    If you are not yet a member, join OnePass today.